إليك صيغة احترافية ومنظمة لصفحة سياسة الشحن والتوصيل (Shipping Policy) الخاصة بمتجرك AZCOFFEE.

تم إعدادها باللغة الإنجليزية لتتماشى مع باقي الصفحات القانونية للمتجر، مع مراعاة طبيعة الشحن داخل محافظات مصر وتضمين النقطة الهامة الخاصة بفحص ماكينات القهوة عند الاستلام لضمان حماية متجرك قانونياً.

Shipping Policy

Thank you for choosing AZCOFFEE. We are dedicated to delivering your favorite coffee beans, capsules, and professional tools safely and swiftly to your doorstep. Please review our shipping terms below.

1. Shipping Destinations & Coverage

• We proudly ship to all governorates across Egypt.

• Delivery is carried out by our trusted domestic shipping partners directly to the shipping address provided at checkout.

2. Order Processing Times

• All orders are processed within 1 to 2 business days (excluding weekends and official holidays) after receiving your order confirmation.

• You will receive a notification once your order has been handed over to the shipping agent.

3. Estimated Delivery Timeframes

Delivery times depend on your location within Egypt:

Region / Governorates	Estimated Delivery Time
Greater Cairo & Giza	24 - 48 Hours
Alexandria & Delta Governorates	1 - 2 Business Days
Upper Egypt & Canal Governorates	1 - 3 Business Days
Remote Areas (Red Sea, Sinai, Matrouh)	2 - 4 Business Days

• Note: Delivery delays can occasionally occur due to unforeseen courier delays or peak seasonal periods.

4. Shipping Fees

• Shipping charges for your order will be calculated and displayed clearly at checkout before you complete your payment.

• Fees vary based on the total weight of the order and the destination governorate.

5. Important: Inspection Upon Delivery

To ensure the highest quality of service and to protect your purchase, please note the following:

• 📦 General Orders: We highly recommend checking your package for any visible external damage before accepting it from the delivery agent.

• ☕ Coffee Machines: If you have ordered a bean-to-cup coffee machine, you have the strict right to open and inspect the machine in the presence of the delivery agent. Any physical issues or damages must be reported to us before the delivery agent leaves your location. Otherwise, the order will be officially considered accepted and complete.

6. Wrong or Incomplete Addresses

• We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

• Please double-check your full name, phone number, city, and governorate details during the checkout process to avoid any delays or return shipping fees.

7. Contact Us

If you have any questions regarding the status of your shipment or need to update your delivery details, please reach out to our customer support team immediately via WhatsApp: +201146097413.